Incident Management

Kener uses Github to power incident management using labels

Labels

Kener auto creates labels for your monitors using the tag parameter

• incident: If an issue is marked as incident it will show up in kener home page
• incident-down: If an issue is marked as incident-down and incident kener would make that monitor down
• incident-degraded: If an issue is marked as incident-degraded and incident then kener would make the monitor degraded
• resolved: Use this tag to mark the incident has RESOLVED
• identified: Use this tag to show that the root cause of the incident has been identified

Creating your first incident

• Go to your github repo of kener
• Go to issues
• Create an issue. Give it a title
• In the body add [start_datetime:1702651340] and [end_datetime:1702651140] and add some description. Time is UTC
• Add incident, incident-down and the monitor tag. This will make the monitor down for 4 minutes

If you clone the repo it gives you an issue template to create incidents

Here is a sample incident for your reference.